We will review our entire program in detail and answer any questions or concerns you might have as well as schedule a Trainer to travel to your location.
We review your pay plan and benefits, and then post job ads on multiple job boards to start receiving resumes.
Our office will pre-screen applicants over the phone and schedule the ones selected for an in-person interview with our Trainer at your dealership.
The trainer will travel to your location and meet briefly with you on Monday to verify pay plans and any other relevant information. He or she will then conduct the in-person interviews Dealerversity has scheduled for your location.
The potential new hires are put through an intense 3 day classroom-style sales course and are taught all the steps to a sale, from the Meet and Greet to Delivery, and also including CSI, Prospecting, and Follow-up.
The Trainer will meet with you again on Friday to review the individual students progress and will stay with you or your managers while you conduct final interviews and decide which students you want to hire for any various positions you have open.
A professional first impression is stressed, along with the proper way to promptly approach a customer.
We teach how to best determine the customer‘s wants and needs in their automotive purchase.
Instruction is given on how to select a vehicle from stock that best meets the needs of the customer.
Classroom and real life instruction is given on how to perform an outstanding and thorough customer specific walk-around.
We stress the proper way to conduct oneself during a test drive with emphasis on mental ownership.
The importance of introducing customers to the Service Department and Parts Department via a tour is taught.
Our students learn how to handle trade-ins, perform silent evaluations, and fill out trade appraisals, as well as obtaining payoffs.
We teach non-confrontational negotiating and closing techniques, including the psychology behind negotiating and ultimately how to overcome all objections to get a customer offer.
Instruction is given on the best time and proper way to introduce after-sale items to the customer.
The importance of delivering the vehicle while creating a memorable experience is stressed with a strong focus on CSI.
Our students will know how to set up their own follow-up system ensuring that customers, both sold and unsold, never become orphaned. Prospecting is stressed so students do not solely rely on customers walking through the door; they will have all the tools needed to find new customers on their own.
A strong emphasis is placed on CSI throughout the entire course, including not only focusing on giving the customer an amazing experience, but also on surveys and the importance both the dealership and the manufacturer place on them.